📜 Refund & Returns Policy

Last Updated: 23-Aug-2025

Thank you for choosing ViralClipAI.online.
We value your trust and want to ensure your satisfaction.
Please read this Refund & Returns Policy carefully before making a purchase.

1. Digital Products & Services

Our products (AI-powered tools, premium databases, auto-caption services, content repurposing solutions, etc.) are delivered digitally and are generally non-returnable once accessed or downloaded.

However, we stand behind the quality of our services:

  • Refund Window:
    • If you face technical issues that prevent you from using the service and we are unable to resolve the issue within 7 business days, you may request a full refund within 7 days of purchase.
  • Eligibility:
    • You must provide proof of purchase (order ID, email) and details of the issue.
    • Refunds are not granted for:
      • Change of mind
      • Accidental purchase
      • Failure to meet system/device requirements
      • Partial usage of credits or subscriptions already delivered

2. Subscription Plans

  • Monthly/Annual Subscriptions:
    • You can cancel anytime to avoid future billing.
    • Refunds are only provided if you request cancellation within 7 days of initial purchase and no significant usage has occurred.

3. Physical Products (If Applicable)

If we introduce physical items (e.g., merchandise), the following will apply:

  • Return requests must be made within 7 days of delivery.
  • Items must be unused, in original packaging, with receipt/proof of purchase.
  • Return shipping costs are the buyer’s responsibility unless the item is defective.

4. How to Request a Refund

To request a refund, please email us at:
📧 support@viralclipai.online
Include:

  • Full name
  • Order number
  • Date of purchase
  • Reason for refund request
  • Screenshots or proof of technical issues (if applicable)

Our support team will review and respond within 2–3 business days.

5. Processing Time

Approved refunds will be credited to your original payment method within 5–10 business days, depending on your bank or payment provider.

6. Contact Us

If you have any questions about this policy, please contact:
📧 Email: support@viralclipai.online

📱 WhatsApp: +91 85956 49513
🕒 Support Hours: Monday – Friday, 9:00 AM to 3:00 PM (IST)